FAQ´s

Frequently asked questions

Everything there is to know about Membership, Sign up, Cancellations, Payments, etc...

APP HELP

Help with specific apps

How to use the apps, questions about the interfaces, app troubleshooting, etc...

FAQ´s

Most frequent questions and answers

Technical Questions

The apps run on a web page, so if your computer, tablet or telephone can access the internet, you can use the apps. Please note, due to changes in the winter of 2020 of how Apple´s cell phone technology process WebAudio information, the apps currently are not working well in iPads and iPhones. Although, the cause of the problem lies outside our control, we are actively working on a solution to find a way to still deliver our apps on these devices. Please note, that the apps do work correctly on Apple computers (both desktop and laptop).

Different web browsers process WebAudio en different ways. Some are more up to date and efficient than others.

The our apps work on the following browsers:
• Firefox
• Google Chrome
• Opera
•Microsoft Edge


The apps don´t work on
• Safari
• Internet Explorer

No, no software downloads are required. The apps load on your device like any other web page

You must be connected to the internet to access the apps. Once you access the apps, they will run offline until you close your web browser.

Membership Questions

Yes, of course! When you sign up for a plan, you get a 15 day free trial; both individual memberships and group memberships get a free trial. If you decide to keep using the app, you will not have to do anything at the end of the trial period. Your plan´s billing will start when the 15 day trial period is over.

If you decide that you don´t want to use the app during your trial period, simply cancel the plan you signed up for. After you cancel you can continue to use all the apps until your 15 day trial is over. You will NOT be billed at all.

Every plan gives members access to all our apps. Additionally, as long as your account is current, your membership price never varies.

At reelear.com, we try to be as generous as possible. In fact, when we started this project, one of the first questions we asked ourselves was “How can we by generous with the value we are creating?”.

To get your free access as a public school teacher, fill out the application form here. We manually review the applications, so please be patient. You will here back from us quickly / usually within 48 hours.

Unfortunately, we don´t grant free access to public school students, only to your teachers, so they can use the apps in your classroom. However, we do offer deeply discounted group memberships. Many public schools take advantage of those memberships to allow students to get further access to the ear training tools. Speak with your music teacher to see if it is a good fit for you all.

• A group membership has a minimum of 5 people (that can be five friends or one teacher and four students).

• The person who purchases the group membership is the Group Administrator and they invite the other group members to join.

Groups pay a fixed amount, per year. For example, an Extra Large Group Membership has 50 members and costs $1 dollar/person/month. So the yearly bill would be $600.

• We bill the Group Administrator the total yearly charge. We do not bill each individual group member. Therefore, if you are the group administrator, you may want to think about how to pass on the costs to the other members of your group.

• If a group member leaves the group, for example a student drops a class, then the group would have an empty seat. The administrator can then add another member to the group. Please note however, to add or subtract seats from a group, the administrator needs to purchase a new membership with the correct number of seats.

• If someone leaves the group, they immediately loose their access to the web apps. This is different from individual memberships.

• If the Group Administrator cancels the subscription, the membership remains active through the end of the billing period. The group will loose access at the end of the billing period.

• Billing invoices are available.

Payment Questions

Yes, of course! When you sign up for a plan, you get a 15 day free trial; both individual memberships and group memberships get a free trial; although one person can only get one free trial; this makes sense because there is no difference between the levels of access bewteen different membership levels.

After the free trial, if you decide to keep using the app, you will not have to do anything at the end of the trial period. Your plan´s billing will start when the 15 day trial period is over.

If you decide that you don´t want to use the app during your trial period, simply cancel the plan you signed up for. After you cancel you can continue to use all the apps until your 15 day trial is over. You will NOT be billed at all.

Membership is reoccurring, after the trial period ends. If you pay for your membership with a credit/debit card, then you will not have to do anything to keep your membership active. Your card will be billed monthly/yearly, depending on the plan you chose.

You can cancel your membership by signing into your account and following the cancel account link. It´s very easy to do, but remember, if you cancel your account, and then decide to join again in the future, the membership price may have changed.

Your payment will be processed by Stripe, a very  popular and secure internet payment gateway. Stripe provides payment services for many of the internet´s biggest online sellers including Amazon, Microsoft and Google. You can find out more about Stripe on their website.

Do you have a question, comment, complaint, proposal or just want to say “hi”, please use the Contact Us form, here.

App Help

Table of Contents

CALL AND RESPONSE DICTATION

I listened to the radio, and just tried to repeat what I heard on my fiddle.

Vassar Clements

Keep on playing and you´ll see what happens

Keith Richards

Call and response dictation is the heart our apps’ design. After you select your variables, and press play, the app creates a random music phrase based on your variables and plays it in time with the metronome.

When the phrase finishes, the metronome will continue and you sing or play back exactly what you heard.

You are actually practicing several skills at once:

• establishing and maintaining a constant rhythm

• playing what you hear by ear

• learning to focus your attention and active listening over sustained periods of time

• practicing starting and stopping in time (a critical ability for ensemble playing)

WHICH WEB BROWSERS CAN I USE?

The Reel Ear Web Apps function in Firefox, Google Chrome, Opera and Microsoft Edge. They don´t work in Internet Explorer and Safari. This happens because of how these browsers process web audio information, and is beyond our control. Frequently, Internet Explorer and Safari throw technical erros like app functions won´t work or you wont be able to hear sounds. We appologize for any inconvenience.

NUMBER OF REPETITIONS

Number of Repetitions online ear training apps

Understanding the number of repetitions is the key to using the Call and Response dictation.

Call and response dictation is a cycle made up of two parts: a) the phrase you hear and b) your response. That cycle equals one repetition.

By default, the app is set for 2 repetitions. We do that because many beginners need a second chance at hearing the dictation to either correct themselves or simply reinforce what was a correct response.

One very successful strategy is to leave the repetitions at 2 and do the dictation in the following way. Listen to the new phrase, sing or play it back. Now, listen again and watch the visual feedback at the same time. This way you can correct yourself if need be. Finally, sing or play back the phrase again.

CHANGE APP VARIABLES IN REAL TIME

When you change variables in the interface while a dictation is playing. Some changes take effect immediately while others take effect in the next dictation.

Timer: You can set the timer at any time

Ostinato: Changes happen in real time and do not effect the dictation cycle at all.

Changing the following variables restarts the dictation:

Metronome, Number of bars, Time Signature, Nº of repetitions, Pitches, Scale, Visual Feedback, Notes/Rests

Changing the following variables effects the next dictation cycle:

Start Note/End Note for the dictation, Instrument, Octave/Octave Range, Reference note, Pitch Display, Scale, Start/Finish Rest

HOW DO THE OCTAVES WORK?

Octaves reference and ranges
There are two different octave settings in the apps. They are both labeled as rollovers, when you hover the mouse over their input boxes.
 
1. Octave (1-8). This is the reference octave which determines which pitches will be played. This availablity of a large choice of reference octaves means that instruments and voices that play in both very low tones as well as very high tones can each easily use the apps. Bass players love this option!

2. Octave range (1-3) This determines how many octaves can appear in the dictation. If is set to 1, only the selected octave from the Octave field will be played. If 2, the selected octave and the next higher one will be played. If 3, the selected octave and the next two higher ones will be played.
 
Remember, adding to your octave range, greatly increases the difficulty of your dictations.
 
Please note that when using multiple octaves, the color of each octave changes in the visual feedback:
• first octave = red
• second octave = green
• third octave = blue

ADDING CHORDS (HARMONY AND ARPEGGIO APPS)

Call and response dictation is the heart our apps’ design. After you select your variables, and press play, the app creates a random music phrase based on your variables and plays it in time with the metronome.

When the phrase finishes, the metronome will continue and you sing or play back exactly what you heard.

You are actually practicing several skills at once:

• establishing and maintaining a constant rhythm

• playing what you hear by ear

• learning to focus your attention and active listening over sustained periods of time

• practicing starting and stopping in time (a critical ability for ensemble playing)

COMBINE METRONOME WITH THE OSTINATO

Give your practice workout a power boost with this awesome skill builder. Check out the short video to learn how.

LONG TONES (Melody App)

Long Tones are crucial skills for singers and musicians who play bowed instruments and wind instruments. Did you know that you can use the Melody Ear Training App to practice your Long Tones? Check out the short video to find out how.

RHYTHM WORKOUT (Melody App)

Did you know you can use the Melody Ear Training App to develop awesome rhythm skills? Find out how in this short video

MUSICAL GYM (Melody, Arpeggio or Harmony App)

Wouldn’t it be cool to be able to play any melody, arpeggio or chord progression at virtually any speed? Find out how in this short video

LONGER PHRASES (Melody and Harmony App)

Do you want to increase your musical memory while learning new ideas for composition and improvisation? Find out how in this short video.

CHANGE OCTAVES - CHANGE INSTRUMENTS

Have you ever noticed that it is often harder to learn songs by ear if you are listening to music played in a different octave range than your instrument, or played by a different instrument? Use the ear training apps to get better at that.

ASYMMETRY IN THE ARPEGGIO WEB APP

Asymmetry is an advanced function of the Arpeggio web app. When you turn on Asymmetry, you will be permitted to mix Arpeggio Patterns with different number of notes in them. You can also choose chords that have different number of notes in them. Although the metronome is not effected by asymmetry, when you hear patterns or chords with different number of notes they seem to go faster or slower when compared to each other. This is because the app needs to accommodate for more (or less) information during one metronome beat, so it adds or subtracts subdivisions depending on the number of notes in each chord/pattern.

Have a look at the video to get a more in depth view of Asymmetry at work.

USING THE MELODY APP FOR INTERVAL EAR TRAINING

If you are coming to Reel Ear from a clssical music or jazz background, you are probably used to doing interval dictations and ear training. Did you know that you can use the Melody App to continue on that journey? Have a look at the screencast and we will show you how to do it.

If you want to know more about melodic intervals, try this article at Wikipedia; warning – lot´s of music theory!



Interval Workout With The Melody App

SET UP THE MELODY APP FOR BASS GUITAR

Let´s get the Melody App set up for Bass Guitar. Check out the video to find out how.

Key takeaways from the screencast:

• Open strings bass guitar: E1,A1,D2,G2

• Choose an instrument: We recommend Electric Guitar (clean)

 

Melody App Set Up For Bass Guitar

USE TIME SIGNATURES TO IMPROVE YOUR MUSICAL MEMORY

As you get better at doing short dictations, you´ll want to also improve your musical memory to repeat back longer phrases. One way to take very small, incremental steps towards that goal is to use the Time Signatures to add a fifth, sixth, or seventh note to your Call and Response dictations. Check out the screencast to find out how.

Use Time Signatures To Improve Your Musical Memory